Field Services

We had a really good experience in the selection process and was impressed with the methodology and their experience. 180 Systems provided an objective view to compare software solutions.  Michael was really good, no nonsense, he pushed people that had to be pushed, asked the right questions. On the implementation side, Alex was especially good, well-spoken and well-prepared, and he was highly regarded by our management team.  He did a good job of managing prioritizing tasks, and keeping us on track when necessary.

We really liked working with 180 Systems.  Alex was very thorough, stayed on top of things and was always responsive.  Alex is very personable, and is always available when we need him.

Michael was good, very thorough. He assessed problems with a botched implementation of a system, and put together a benchmark for rating requirements for a new system. He advised us on our legal rights related to the problems with the original implementation, and assisted us with gathering information and ranking the various vendors. He was able to filter the ‘smoke and mirrors' that the vendors presented.

180 Systems is very professional, very competent, and we have nothing but great things to say. In fact if anything, I remember Michael suggesting using Pat for implementation support during the system selection phase. We eventually did follow his recommendation, and perhaps should have listened to Michael a little more from the early days. We were doing our own implementation, then we encountered methodology problems, and we felt we were losing it a little. Michael reminded me that Pat was available, so Pat came on board to do a health check, interview team members, provide documentation, and give executives a list of gaps and recommendations. At that point we convinced Pat to stay with us and continue to be engaged, "owning" the project on a part time basis. With her assistance and leadership we've been able to get back on track, largely thanks to Pat.