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This is Christmas and what have you done?

December 16, 2025 | 0 Comments | Michael Burns

John Lennon asks a good question, and hopefully we have done good deeds in the past year. Although we are not able to solve the many big problems in the world, we can all make a big difference to our families and friends as well as a little difference to all the people we meet briefly. I am fortunate to meet so many people who work for our clients or who are offering services to our clients. Our objective is to become a trusted advisor to our clients, and we try hard to make a positive difference. It’s harder on […]

Looking back

December 16, 2025 | 0 Comments | Michael Burns

180 Systems is having our best year with revenue growth of about 40% over last year. It’s ironic that we are growing so quickly now, when as some of you know, I have been doing this kind of work for a very long time. In fact, most of my colleagues, friends and even my spouse retired years ago. The reasons for growth have a lot to do with my partner, Alex Miles, who is young, smart and ambitious. We have also hired a great team – there are 8 of us now and hopefully you will have the opportunity to […]

The Canvas Behind the Field Service Showpiece (1)

From Shadows to Structure: The Canvas Behind the Field Service Showpiece

December 11, 2025 | 0 Comments | Amanda David

Field service looks simple from a distance. A customer calls, a technician arrives, the problem gets fixed, and everyone moves on with their day. In reality, it resembles a Rembrandt painting. What appears calm from across the room reveals far more depth and tension when you step closer. The surface may look tidy, but the truth lives in the low light. The most common field service problems rarely burst in like a spotlight. They behave more like the shadows Caravaggio and Da Vinci loved to paint, subtle and creeping in from the edges. They hide in small inefficiencies and only […]

Why Technology Due Diligence Matters Before a Merger (3)

The Holiday Surprise You Do Not Want: Why Technology Due Diligence Matters Before a Merger

December 11, 2025 | 0 Comments | Amanda David

Mergers often feel like the corporate version of the holidays. There is excitement, anticipation, big plans, and the optimistic belief that everything will come together beautifully. But just like the holidays, the part that looks magical on the outside usually hides a fair amount of scrambling behind the scenes. And while leaders gather around the deal table making lists and checking them twice, technology due diligence somehow gets treated like the last-minute gift someone remembers on the way to the party. A quick stop, a rushed decision, and a hope that everything works out. Spoiler alert: it usually does not. […]

Not Just The Top 10 ERP Systems

February 5, 2025 | 0 Comments | Michael Burns

Some consultants will identify the top 10 ERP systems or just consider them in software selection projects. These systems have the largest customer base and typically have: Modern user interfaces Invested large sums in R&D to take advantage of new technology like AI. Invested large sums in security. But should you also consider lesser-known systems that cater to a specific industry? Advantages of Lesser-Known ERP Systems They are usually industry specific and also include business processes optimized for the industry and industry experts to implement the system. Licensing and implementation are usually less expensive. They are often less difficult to […]

Personal Message from Michael Burns

October 27, 2020 | 0 Comments | Michael Burns

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BENCHMARKING: Get the Gain

December 4, 2010 | 0 Comments | 180systems

April 2008 from the Supply Chain Management Review – “…Another important reality is that benchmarking brings a necessary level of objectivity to performance evaluation. The subjective notion that “We think we’re pretty good” isn’t really good enough. That was the trap we fell into at Compaq when it came to order cycle time until the benchmarking told us otherwise. The reality is that self-opinion doesn’t truly matter to customers, who are comparing you against other suppliers… The biggest hurdle to benchmarking is coming up with standard ways to compare one company’s operations with another’s in order to make “like-for-like” comparisons…” […]