180 Systems has now launched a new practice area. The implementation of a new system is a big project and requires skilled project managers. Our clients often don’t have a lot of experience in project management especially related to implementing new systems. The vendors have project managers but their focus is project management of their own resources rather than that of our clients. It is also possible that there are conflicting views of scope between the vendor and our clients. As project manager for our clients, we will ensure that these and any other conflicts are resolved expeditiously and fairly. Our focus is strictly on project management rather than product or system management. The knowledge of the system should be acquired by the internal resources of our clients as this knowledge is vital to the ongoing support of the system.